Deborah Crawford is the President of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor’s and master’s degrees from Louisiana State University. She has 27 years of combined teaching and banking experience.
Diane Elkins is the co-owner of E-Learning Uncovered, which provides training and resources to e-learning developers, and Artisan E-Learning, a custom e-learning development company specializing in Articulate Studio, Storyline, Lectora, and Captivate. She has built a reputation as a national e-learning expert by being a frequent speaker at major industry events such as ATD ICE, ATD TechKnowledge, DevLearn, and Learning Solutions. She is also the co-author of the popular E-Learning Uncoverd book series as well as E-Learning Fundamentals: A Practical Guide from ATD Press. She is a past board member of the Northeast Florida and Metro DC chapters of ATD.
Debbie Fay is founder and president of bespeak presentation solutions, llc, providing presentation development, one on one public speaking coaching, and corporate training to businesses worldwide. Bespeak’s clients include: BNY Mellon Bank, the Hay Group, US Fund for UNICEF, Moody’s Investment Services, Tauck World Discovery, Sabra Dipping Products and many others. An award winning trainer and teacher with a life- long involvement in theater, Debbie helps her clients present themselves with confidence, conviction, and clarity, delivering presentations that get heard and get results. Debbie is a sought after speaker and contributing author to forbes.com and the Huffington Post. Debbie’s book, “Nail it. Create and deliver presentations that connect, compel, and convince.” is available from Amazon and other book retailers.
Jordan George is an award-winning HR executive with over 10 years of diverse experience in talent acquisition, learning management, and organizational development. As the head of Leadership & Talent Development at CFE Federal Credit Union (headquartered in Lake Mary, FL), Jordan leads the learning and professional development strategy for the organization’s 500+ employees. He’s also a total pro at making stuff up (don’t worry, this bio is the real deal).
As a professional improviser, Jordan has performed extensively throughout Central Florida as well as at the world’s largest improv festival, the Del Close Marathon, in New York City. Blending facilitation and performance, Jordan uses the art of improvisation to help trainers and teams cultivate positive employee experiences that empower people to do their best work. He is passionate about dismantling training stereotypes and considers himself incredibly blessed to have found a career where he gets to make people laugh for a living.
A lifelong learner, Jordan earned his Bachelor’s degree in Leadership and Organizational Communication from Rollins College, where he is also currently finishing his Master’s in Human Resource Management. Additionally, Jordan holds professional certifications as a Strategic HR Business Partner (sHRBP) and a Leadership Development Certified Professional (LDCP). Outside of the office, Jordan is an avid traveler, unapologetic foodie, scotch connoisseur, and two-time skydiving survivor.
Kindra is an award-winning columnist, author, and national champion storyteller. As a former Director of Marketing and VP of Sales, Kindra discovered the most effective method for capturing attention and increasing revenue–great storytelling. Kindra’s work can be seen in a weekly column at Inc.com, and has been featured in SUCCESS Magazine, Entrepreneur.com and behind the scenes in New Your Times best selling books. A former board member of the National Storytelling Network, and with a Masters’ Degree in Organizational Communications & Management, Kindra now teaches innovative companies and their employees to become better leaders and communicate with the irresistible power of strategic storytelling.
A prolific voiceover actor, Kim Handysides’ involvement in eLearning kickstarted in the 80’s with a Communications thesis on multimedia in the video disc days and grew in the mid 90’s as a writer and narrator for fledging corporate eLearning. Twenty plus years of weekly eLearning voice work for major corporations has translated into close to 4000 projects of which over 30 have won Communicator and Brandon Hall Awards. Recent eLearning clients include Morgan Stanley, SMBC, NATO and the US Air Force. Her narrations have been heard in the White House, on Netflix and everywhere in between. A thought leader in narration for eLearning among voice actors and artists, Kim Handysides is a sought-after coach and speaker in the voice industry and is thrilled to be able to share her knowledge at this conference.
Customers stay loyal when the business they’re working with creates an emotional connection. That’s the message Patrick Henry, former Nashville songwriter and featured performer on the SiriusXM Radio Family Comedy Channels, wants his audience to take home with them.
Customer loyalty, Henry stresses, is fragile and they will be loyal to those whom they are emotionally connected. “If you can make them feel, you can make them buy”.
Growing up in the football town of Auburn, Alabama, Patrick saw firsthand how fans are made. His background, in part, led to the realization that engagement is the foundation for loyalty, and loyalty is the foundation for emotional and financial buy-in.
Henry often says “we learn best when we are being entertained”, which is why Patrick’s audiences can look forward to humor, guitar playing, and original songs during his presentation “Becoming Remember-able”. Many of the concepts you will hear can be found in his book “The Pancake Principle: Seventeen Sticky Ways To Make Your Customers FLIP For You” which can be found on Amazon.com. When not traveling, Patrick loves spending time with his wife Lesley and three children and trying to get his golf handicap under 20.
Brian has worked in field of retail banking for over 15 years. Starting in the field at Webster Financial in 2001 he transitioned to Learning & Development in 2011. After 10 years with Webster Financial, Brian was recruited to come over to United Bank to help United enter the e-learning environment. In 2017 Brian moved United Bank into the blended learning environment and now manages the Learning and Development department‘s entire curriculum of blended classrooms as well as their deployment of digital assets. Brian also works very closely with marketing to create social media content and internal podcasts for communication. Certified in design from TD he has over 6+ years of Learning & Development experience both in financial services and technology companies.
Paul Keller has over 20 years working with Corporate Trainers and Educators in applying games in every day sessions. He has closely witnessed and participated in the evolution of do it yourself games – what has worked and what hasn’t.
Kathlynn McConnell, CPLP, CRO
Kathlynn McConnell holds a B.A.Sc Degree from the University of MN Duluth, is a Certified Professional in Learning and Performance (CPLP), full time Director of Training for Members Cooperative Credit Union , and the Chief Refueling Officer (CRO)/president /owner of Lifestyle Consulting Services.
Focusing on the “human side of business”, Kathlynn works with her MCCU team members and partners with businesses and organizations of all sizes, giving them tools to get their staff inspired and engaged so they can provide fabulous customer service, communicate well and play nicely with each other in the sandbox (which we call the workplace).
Kathlynn has partnered with clients such as the Mayo Medical Clinic, Toro, Land O’Lakes, Public Works Association, Bank Trainer’s Conference, the Association for Talent Development, Society for Human Resource Management, hospitals, universities, financials, non-profit organizations…well, you get the idea.
In addition, Kathlynn also is the Past President for the American Society for Training and Development- Lake Superior Chapter, Vice President of the Professional Women’s Network, and serves in a variety of capacities in many other community, church and professional organizations.
Scott has spent nearly two decades in the learning and organization development professions, 16 of which have been in the financial services industry. Prior to his current role as a learning strategist for a major financial services firm, he created and led a learning department for the largest bank in Missouri not headquartered in a metro market. Currently, he partners with executives to recommend firm-wide learning and organization development solutions. Scott has performed and led nearly all learning functions as defined by ATD.
Scott is also an Associate Adjunct Professor of Training & Development, as well as Organization Development & Change at the Walker School of Business at Webster University in St. Louis, MO. Scott is also serving as a Captain (Promotable) in the United States Army Reserves for the 7th Psychological Operations Group in Mountain View, CA. Scott is active in serving the Army and his local community by training local educators, clergy, and behavioral health professionals on suicide Intervention. He also serves on the Business Education Advisory Board for Mineral Area College in Park Hills, MO where he advises department leaders on curriculum enhancements to train future business leaders in SE Missouri.
Scott’s idea of good self-care is sitting on his porch on his 6 acres of Missouri woods with cold beverage in hand, Darius Rucker playing, and his kids exploring the woods.
Carl Pry is a Certified Regulatory Compliance Manager (CRCM) and Certified Risk Professional (CRP) who is a Managing Director for Treliant Risk Advisors in Washington, DC. Through his working career, as well as through his experience as a banking attorney and officer, he has provided a variety of regulatory compliance and financial performance services to financial institutions and other clients throughout the country. He has written extensively regarding consumer and commercial compliance, tax, audit, and financial institution legal issues, and is a frequent contributor to and currently serves on the Editorial Advisory Board for the ABA Bank Compliance magazine. He has spoken at scores of banking, compliance, and state bar associations, and has conducted training sessions for financial institutions across the country.
Katie Riley is a Training Specialist at SunTrust Bank. She has 15 years of experience in the Human Resources field in a variety of roles ranging from Staffing, Recruitment, Benefits and Learning and Development. Her career focus and passion is Leadership Development and Coaching. She has a Bachelor’s degree in English from Furman University in Greenville, SC and a Master’s degree in Counseling Psychology and Counselor Education from the University of Colorado-Denver. She holds a Professional Human Resources (PHR) Certification.
If she is not working, she is skiing, hiking, running, camping and filling up her passport.
Cindy is a seasoned professional with an extensive background in banking; having successfully served in a variety of positions within the retail, lending, and credit areas as well as a senior officer in the areas of human resources, training, and development.
Since 1992, Cindy has served as President of her own consulting firm, Performance Management Solutions; a company that has helped many financial service organizations enhance their profitability through organizational design and talent development. She specializes in the design and implementation of training and development initiatives in the areas of leadership, management, and coaching excellence. She currently serves as the Academic Program Director to the New Jersey Bankers “Emerging Leaders Program” which she designed, as well as an instructor in their Leadership Academy.
Cindy has received numerous honors for her work and has made presentations at both the local and national level on varied topics related to training and development. As an adjunct professor, Dr. Rowan instructs graduate level courses in Human Resource Training & Development, and Organizational Behavior.
An active member of ATD, Cindy is a certified instructor for some of the nation’s leading firms dedicated to training and professional development. Cindy holds a professional certification in Career Planning & Development from the University of Michigan’s Graduate School of Business and a doctoral degree from Seton Hall University’s (NJ)College of Education and Human Services in Leadership, Administration, and Policy.
Janine is the Owner/Chief Innovations Officer for Talent Think Innovations, LLC, a business strategy consulting firm. Her aim is to provide practical and sustainable solutions, programs and strategies that are a catalyst for innovation. She is also the Founder and Chief Blogger at “The Aristocracy of HR” and Host of Periscope TV show “Ask Czarina Live”. Janine is a globally-known figure, dynamic speaker, entrepreneur, and a respected voice bringing both a human touch and business savvy to HR and Technology. She has been quoted by Maternity.com , SHRM, US News Careers and been featured by Entrepreneur, Black Enterprise and Ebony Magazines.
Honey Shelton brings the best of both worlds to her speaking and training engagements. She has 25 years of experience as a training and quality improvement consultant for banks and banking associations across the country. Her banking background includes spending three years as Executive Vice President/Chief Retail Banking Officer with First Victoria National Bank. Nationally recognized as an outstanding speaker, over a half million bankers have participated in programs Honey has presented. Her depth of knowledge, enthusiasm, and compelling personality has left her lasting mark on InterAction Training, the firm she founded in 1983. As a graduate of the School of Bank Marketing from the University of Colorado, she realizes the value of quality education. Honey invests time as a faculty member for banking schools around the country. She is a repeat presenter for most of the state banking associations. Honey continues in her own personal pursuit of excellence and is a member of the American Society of Training and Development (ASTD). Currently she is pursuing a self study program on Six Sigma. She has obtained certification in Reality Therapy from the William Glasser Institute as well as certification from the Training and Development Program at Texas A & M.